APEX LIFT Refund & Return Policy

Effective Date: 22 May 2026

Thank you for shopping with APEX LIFT. We want you to love your gear. If something is not right, we offer simple nationwide returns and exchanges.

Return Conditions

  • Return requests must be submitted within 7 days of delivery.
  • Items must be unworn, unwashed, unused, and in original condition, with all tags attached.
  • Items showing visible wear, washing, damage, odors, stains, or alterations will not be accepted.
  • Items returned without original packaging or tags may be declined.
  • Socks, underwear, and other hygiene-sensitive items are non-returnable.
  • Sale and clearance items are non-returnable and non-refundable.

APEX LIFT reserves the right to decline returns that do not meet these conditions.

Returns & Exchanges Process

To request a return or exchange, please email with:

  • Your order number
  • Reason for the return or exchange
  • Email to info@apexlift.co.za

Once your request has been reviewed and approved, we will arrange collection of the parcel via our courier partner.

We will send you a waybill to attached to the parcel, Please secure the parcel.

After the returned item has been received, it will be inspected to ensure it meets our return requirements.

Exchanges

For approved exchanges:

  • A R69.00 return handling fee applies
  • A R99.00 re-shipping fee applies

Once the return has been inspected and approved, a payment link will be sent to you for the applicable fees.

After payment has been received, your replacement item will be dispatched.

Exchanges are subject to stock availability.

Refunds

For approved refunds:

  • A R69.00 return handling fee will be deducted from the refund amount
  • Original shipping fees are non-refundable

Refunds are processed once the returned item has been received and inspected.

Refunds are issued to the original payment method where possible. Where this is not possible, a manual EFT may be processed to a verified South African bank account.

Refunds may take 2–5 business days to reflect, depending on your payment provider.

If a returned item does not meet our return conditions, the refund may be declined and the item returned at the customer’s expense.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the item
  • Send an email to info@apexlift.co.za

If your claim is approved:

  • No return handling fee will apply
  • APEX LIFT will cover all return and re-shipping costs

Faulty item claims are assessed on a case-by-case basis.

Important Information

  • All returns must be approved before being sent back.
  • The parcel remains the customer’s responsibility until received and inspected by APEX LIFT.
  • Items returned outside of the 7-day return window may be declined.

By placing an order with APEX LIFT, you agree to this Refund & Return Policy.