APEX LIFT Refund & Return Policy

Effective Date: 22 May 2026

Thank you for shopping with APEX LIFT. We want you to love your gear. If something isn’t right, we offer a straightforward returns and exchanges process.

Return Conditions

  • Return requests must be submitted within 7 days of delivery.
  • Items must be unworn, unwashed, unused, and in their original condition, with all tags attached.
  • Items showing visible wear, washing, damage, odours, stains, or alterations will not be accepted.
  • Items returned without their original packaging or tags may be declined.
  • Socks, underwear, and other hygiene-sensitive items are non-returnable.
  • Sale and clearance items are non-returnable and non-refundable.
  • APEX LIFT reserves the right to decline returns that do not meet these conditions.

Return Approval Required

All returns and exchanges must be requested and approved by APEX LIFT before any parcel is sent.

To request a return or exchange, please email info@apexlift.co.za within 7 days of delivery and include:

  • Your order number
  • The reason for your return or exchange
  • Photos of the item(s), where applicable

Returns sent without prior approval may be refused.

Return Shipping

Unless the item is faulty, damaged, or incorrectly supplied by APEX LIFT:

  • Customers are responsible for arranging and paying for the return shipment.
  • We strongly recommend using a tracked courier service.
  • Refunds and exchanges can only be processed once the returned item has been received and inspected by APEX LIFT.

Recommended Return Options

To keep return costs affordable and make the process as simple as possible, we recommend using one of the following locker services. Customers will need to download the relevant iOS or Android app and create an account before booking their return.

Option 1 – The Courier Guy (pudo)

  • Delivery Options: Locker-to-Locker or Door-to-Locker
  • Booking: Book and pay using the pudo or The Courier Guy App.
  • Return Destination: The Courier Guy Northlands Corner Locker.

Option 2 – Bob Box

  • Delivery Options: Locker-to-Locker or Door-to-Locker
  • Booking: Book and pay using the BobGo App.
  • Return Destination: Bob Box Locker – Harper, Jackal Creek Corner.

Once your return has been booked, please email your tracking number or waybill to info@apexlift.co.za so we can monitor your return.

Alternative Door-to-Door Returns

Customers who prefer using a traditional door-to-door courier may do so.

Upon approval of the return request, APEX LIFT will provide the appropriate return delivery address.

Exchanges

For approved exchanges:

  • Customers are responsible for arranging and paying for the return shipment.
  • A R99.00 re-shipping fee applies to dispatch the replacement item.
  • Once the returned item has been received, inspected, approved, and the re-shipping fee has been paid, your replacement item will be dispatched.
  • Exchanges are subject to stock availability.

Refunds

For approved exchanges:

  • Customers are responsible for arranging and paying for the return shipment.
  • A R99.00 re-shipping fee applies to dispatch the replacement item.
  • Once the returned item has been received, inspected, approved, and the re-shipping fee has been paid, your replacement item will be dispatched.
  • Exchanges are subject to stock availability.

Refunds

For approved refunds:

  • A full refund of the product purchase price will be processed once the returned item has been received, inspected, and approved.
  • Original shipping charges are non-refundable.
  • Refunds are issued to the original payment method where possible. Where this is not possible, a manual EFT may be processed to a verified South African bank account.
  • Refunds may take 2–7 business days to reflect, depending on your payment provider.
  • If a returned item does not meet our return conditions, the refund may be declined and the item returned at the customer’s expense.

No return handling fee applies.

Faulty or Incorrect Items

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery.

Please include:

  • Your order number
  • A description of the issue
  • Clear photographs of the item(s)

Email: info@apexlift.co.za

If your claim is approved:

  • APEX LIFT will arrange the return shipment.
  • APEX LIFT will cover all reasonable return shipping costs.
  • No re-shipping fee will apply where applicable.
  • Faulty item claims are assessed on a case-by-case basis.

Important Information

  • All returns must be approved before being sent.
  • Customers are responsible for arranging and paying for standard return shipments unless the return is due to a faulty, damaged, or incorrectly supplied item.
  • Customers are responsible for ensuring that return parcels are addressed to the correct locker or return address supplied by APEX LIFT.
  • Refunds and exchanges can only be processed once the returned item has been received and inspected by APEX LIFT.
  • Items returned outside the 7-day return period may be declined.
  • By placing an order with APEX LIFT, you agree to this Refund & Return Policy.