Privacy Policy

At APEX LIFT, your privacy matters. This Privacy Policy explains how we collect, use, and protect your information when you visit our website and purchase our products.

1. Information We Collect

When you use our site, we may collect the following:

  • Personal Information: Name, email address, phone number, shipping address, and payment details.

  • Account Information: Login details if you create an account.

  • Order Information: Items purchased, order history, payment method.

  • Browsing Data: IP address, browser type, device information, and usage data through cookies.

🔒 Note: We do not store your credit card or payment information. All transactions are handled securely by third-party payment processors.

2. How We Use Your Information

We use your data to:

  • Process and ship orders

  • Send transactional emails (order confirmations, delivery updates)

  • Respond to customer support requests

  • Send promotional emails (with your consent)

  • Improve our website and customer experience

  • Detect and prevent fraud

3. Sharing Your Information

We do not sell your personal information.

We may share your data with:

  • Payment processors (e.g., PayFast, Ozow)

  • Shipping and logistics partners

  • Service providers that help us run our website and email system

  • Legal authorities if required by law

4. Cookies and Tracking

We use cookies to:

  • Improve website performance

  • Remember your preferences

  • Analyze website usage through tools like Google Analytics

You can manage or disable cookies in your browser settings.

5. Marketing Communications

You will only receive marketing communications (such as news, promotions, and product updates) if you have explicitly opted in during checkout, account registration, or by subscribing through our forms.
You can withdraw your consent and unsubscribe at any time by clicking the link in our emails or by contacting us at info@apexlift.co.za.

6. Data Protection

We use secure servers, SSL encryption, and trusted payment gateways to protect your information.
However, no method of transmission over the internet is 100% secure.

7. Your Rights

Under South Africa’s POPIA, you have the right to:

  • Access your data

  • Correct inaccurate data

  • Request deletion of your data

  • Withdraw consent for marketing

  • Lodge a complaint with the Information Regulator

To exercise any of these rights, contact us at:
📧 info@apexlift.co.za

8. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for their privacy practices.

9. Use of Public Social Media Content

By tagging or mentioning @APEXLIFT or using our branded hashtags on social media, you grant us permission to use, repost, or share your content (images, videos, captions, etc.) for marketing purposes, including across our website, advertising, and promotional materials.
If you prefer not to have your content used, please email us at info@apexlift.co.za with the relevant post.

10. Updates to This Policy

We may update this Privacy Policy occasionally.
Any changes will be posted here, with the updated date.

11. Contact Us

For questions about this policy or your personal data, reach out to:
📧 info@apexlift.co.za