APEX LIFT Refund & Return Policy

Effective Date: 28 February 2026

Thank you for shopping with APEX LIFT. We want you to love your gear. If something isn’t right, we offer simple nationwide returns through Pargo.

Return Conditions

  • Returns must be initiated within 7 days of delivery.

  • Items must be unworn, unwashed, and in original condition, with all tags attached.

  • Items showing visible wear, washing, damage, strong odors, or alteration will not be accepted.

  • Socks and underwear are non-returnable for hygiene reasons.

  • Sale and clearance items are non-returnable and non-refundable.

APEX LIFT reserves the right to decline returns that do not meet these conditions.

Easy Nationwide Returns via Pargo

We offer convenient returns through Pargo drop-off points nationwide. You can choose from over 4,000 Pargo Points across South Africa, located in major retail stores and shopping malls.

To start your return, simply click the link below:

👉 Start my return

All returns must be submitted and approved before drop-off. Unapproved returns may be rejected.

Once we receive your return request, our team may contact you for additional information prior to approval.

If you experience any difficulty completing the online return form, APEX LIFT can assist in initiating the return process on your behalf.

How Pargo Returns Work

  • Customers complete a quick return form using their order number and contact information.

  • Customers securely package their parcel. We recommend reusing the original courier sleeve or any suitable, durable protective packaging to ensure the item is protected during transit.

  • Customers either print their return label or receive a label in-store at the Pargo Point.

  • Arriving at their selected Pargo Point, customers simply drop off their parcel at the Pargo counter.

  • Customers receive SMS or email notifications throughout the journey and can track their return progress online.

Return Processing Fee

For standard returns (change of mind or size exchange):

  • A flat R35 return processing fee will be deducted from your refund.

  • This fee contributes toward return logistics costs.

Exchanges

Exchanges are subject to stock availability.

For exchanges:

  • The R35 return processing fee applies.

  • The customer is responsible for the courier fee to reship the replacement item.

However, if the customer chooses to place a new order, no additional shipping charge will apply to the exchanged item, and the replacement item will be included in the new shipment.

Once the returned item has been received, inspected, and approved, the replacement will be dispatched accordingly.

Faulty or Incorrect Items

If you receive a defective or incorrect item:

  • The return must be initiated within 7 days of delivery using our official return form.

👉 Start My Return

After submitting the form, our team will review your request and contact you for further information if required.

Please ensure you have the following ready:

  • Your Order Number

  • A clear description of the issue

  • Clear photos of the defect (these may be requested before approval)

If your claim is approved:

  • No R35 return processing fee will apply.

  • APEX LIFT will cover all return and reshipping costs.

Faulty claims are assessed on a case-by-case basis. In some cases, a physical return may not be required.

Refunds

  • Refunds are processed once the returned item is received and inspected.

  • Refunds are issued to the original payment method where possible.

  • Where a refund to the original payment method is not possible, a manual EFT will be initiated to a verified South African bank account.

  • For security purposes, APEX LIFT may request official proof of bank account details before processing a manual EFT refund.

  • Original shipping costs are non-refundable.

  • Refunds may take 2–4 business days to reflect, depending on your payment provider.

If a returned item does not meet our return conditions, the refund may be declined and the item returned at the customer’s expense.

Important Information

  • Returns must be approved before drop-off.

  • The parcel remains the customer’s responsibility until it is received and inspected by APEX LIFT.

  • Items returned outside of the 7-day window may be declined.

By placing an order with APEX LIFT, you agree to this Refund & Return Policy.